FAQ

FAQ - Owner

  • Our full-service property management package covers everything from marketing and tenant placement to ongoing maintenance, tenant communication, accounting, and lease renewals. We manage the entire life cycle of your property to ensure a hassle-free experience.

  • We create and manage marketing collateral, advertise on popular realty websites, social media platforms, and Bright MLS to attract high-quality tenants quickly.

  • When prospective tenants visit your property, we aim to ensure it looks its best and stands out among local rentals. We issue a property maintenance report and a rental market survey to assess its condition. Our management team will then reach out to you to discuss the specifics of your vacancy and any required maintenance.

  • Our fees include 1 month's rent for tenant procurement, $120 per month for the first occupied unit, and $80 per month for each additional unit. We also charge $220 for lease renewals and a $250 annual fee for rental licensure.

  • We use practical tools and results driven strategies to accurately determine the ideal rent for your property. Through thorough research and detailed market comparisons, we gather the insights needed to set highly competitive rental rates.

  • We conduct thorough background checks, including employment history, credit reports, and rental history, to ensure we find reliable and qualified tenants for your property.

  • You are not charged any management fees for unoccupied units. We work diligently to fill vacancies quickly through effective marketing and tenant screening.

  • We coordinate and schedule service calls using our reputable network of contractors and specialists. We also offer 24-hour emergency services to handle urgent issues promptly.

  • Yes, we manage rent collection and ensure timely monthly owner distributions. We also provide detailed monthly expense and income statements for transparency.

  • We coordinate lease renewals, negotiate terms with tenants, and handle non renewals when necessary. Our goal is to maintain high occupancy while ensuring your property remains well-maintained.

  • In the event of a necessary eviction, we oversee the entire process, ensuring compliance with local laws and minimizing any disruption to your property.

  • We secure and renew necessary licenses, enforce city codes, resolve violations, and conduct lead testing to ensure your property remains compliant with all local regulations.

  • Yes, we collect security deposits at the start of the lease, hold them securely, and manage their return after inspecting the property at move out.

  • We conduct detailed inspections and document the property's condition before tenant move-in and after move-out. This documentation helps protect you against disputes.

  • We charge a $250 annual fee to establish and renew your Rental Licensure, in addition to the annual City of Philadelphia license fee. Business Privilege and Rental Suitability Licenses are free.

  • We are available by phone or email to manage all tenant communications, including addressing concerns, coordinating maintenance, and handling any issues that arise. This allows you to be hands-off while we ensure tenant satisfaction.

  • We issue monthly expense and income statements and produce year end financial reports, including 1099 forms, to keep your finances organized and compliant with tax requirements.

  • Yes. We have longstanding partnerships with excellent Real Estate Companies who specialize in investment properties in Philadelphia and they will be happy to assist you with finding a new investment that would match your investment profile.

FAQ - Tenants

  • You can pay your rent online through our secure tenant portal, where you can set up one-time or recurring payments using your bank account or credit card.

  • Rent is due on the first of each month. A 3-5 day grace period is usually standard but may vary. If rent is not received by the 5th day, a late fee of 5% of the rent value and $10 per day after the grace period will be applied.

  • You can submit maintenance requests through the tenant portal. For emergency repairs, please call our 24-hour emergency line immediately.

  • Emergencies include things like a burst pipe, no heat during winter, gas leaks, or electrical hazards. Non urgent issues should be submitted through the tenant portal.

  • Allium Partners will coordinate with you to schedule inspections before move-in and after move-out. We will document the condition of the property and provide a report.

  • Tenants are not permitted to make any alterations or improvements without prior written consent from Allium Partners. This includes painting, remodeling, or installing fixtures.

  • We will contact you approximately 60 days before your lease expires to discuss renewal options. You may also reach out to us through the tenant portal to express your interest in renewing.

  • Breaking a lease early may result in financial penalties, depending on the terms of your lease agreement. Contact Allium Partners as soon as possible to discuss your options.

  • If you have a problem with another tenant or a neighbor, report the issue through the tenant portal or by contacting Allium Partners directly. We will address the situation promptly.

  • Pet policies vary by property. Please refer to your lease agreement or contact us for details on whether pets are allowed and any associated pet fees or deposits.

  • If you lose your keys, contact Allium Partners immediately. We can arrange for a replacement key, but you may be responsible for a rekeying fee.

  • Upon move-in, tenants are responsible for transferring utilities into their name. Utility providers vary by property, and we will provide the necessary information during the move-in process.

  • After the move-out inspection, we will assess the property's condition. Deductions for damages (if any) will be noted, and the remaining deposit will be returned within 14-60 days as required by state law.

  • Subletting is generally not allowed unless explicitly permitted in your lease agreement. Please contact us for further clarification if you are considering subletting.

  • If your employment changes and you need to relocate, please notify us immediately. We will review your lease terms and help you understand the early termination options and associated fees.

  • Responsibilities for yard maintenance and snow removal vary by property and are outlined in your lease agreement. Contact Allium Partners for details specific to your rental.

  • If your payment fails or bounces, contact Allium Partners as soon as possible to arrange an alternative payment method. You may also incur a returned payment fee as outlined in your lease.

  • Installing a satellite dish or cable service may be allowed with prior written approval from Allium Partners. Please contact us to ensure compliance with the property’s rules.

  • Renter’s insurance protects your personal belongings and may cover liability in case of damage or injury. Many properties require tenants to carry renter’s insurance. Check your lease or contact us for more information.

  • For non-emergency issues, please submit a request through the tenant portal, and we will address it the next business day. For emergencies, please use our 24 hour emergency service line for immediate assistance.

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